Politique de remboursement
RETURNS
WE ACCEPT RETURNS WITHIN 14 DAYS OF DELIVERY FOR A REFUND, AND 30 DAYS FOR EXCHANGES. ITEMS MUST BE:
- UNWORN AND UNWASHED
- IN ORIGINAL PACKAGING WITH TAGS ATTACHED
- FREE OF STAINS, DAMAGE, OR ODORS
TO START A RETURN OR EXCHANGE, CONTACT US AT INFO@VISIONTWINS.CO WITH YOUR ORDER NUMBER AND PHOTOS OF THE ITEM (IF DAMAGED OR DEFECTIVE). ⚠️ RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER UNLESS THE ITEM IS DEFECTIVE OR INCORRECT.
EXCHANGES (DOESN’T FIT?)
NO PROBLEM — WE OFFER HASSLE-FREE SIZE EXCHANGES WITHIN 30 DAYS. JUST EMAIL US YOUR REQUEST WITH YOUR ORDER DETAILS AND WE’LL GUIDE YOU THROUGH THE STEPS. DAMAGED OR WRONG ITEMS
IF YOU RECEIVE A DEFECTIVE OR INCORRECT ITEM, EMAIL US WITHIN 7 DAYS OF DELIVERY WITH PHOTOS AND YOUR ORDER NUMBER. WE’LL MAKE IT RIGHT AT NO COST TO YOU.
CHARGEBACKS
WE TAKE CHARGEBACKS SERIOUSLY. IF YOU BELIEVE THERE'S BEEN AN ERROR, PLEASE REACH OUT TO US DIRECTLY BEFORE CONTACTING YOUR PAYMENT PROVIDER — WE'RE HERE TO HELP.
EU 14-DAY COOLING OFF PERIOD
IF YOUR ORDER SHIPS TO THE EUROPEAN UNION, YOU HAVE THE RIGHT TO CANCEL OR RETURN IT WITHIN 14 DAYS FOR ANY REASON. ITEMS MUST MEET THE CONDITIONS LISTED ABOVE.
CONTACT US
FOR ANY OTHER QUESTIONS, REACH US AT INFO@VISIONTWINS.CO — WE TYPICALLY RESPOND WITHIN 2–3 BUSINESS DAYS.