Shipping policy
FOR ALL ORDERS OUTSIDE OF CANADA, IMPORT DUTIES, VAT, OR CUSTOMS FEES MAY APPLY DEPENDING ON YOUR COUNTRY'S REGULATIONS. THESE CHARGES ARE NOT INCLUDED AT CHECKOUT.
- CUSTOMERS ARE RESPONSIBLE FOR PAYING ANY REQUIRED DUTIES OR TAXES UPON DELIVERY.
- IF YOU REFUSE A SHIPMENT DUE TO CUSTOMS FEES, SHIPPING COSTS ARE NON-REFUNDABLE.
- WE RECOMMEND CHECKING WITH YOUR LOCAL CUSTOMS OFFICE BEFORE ORDERING.
FOR ANY QUESTIONS, REACH OUT TO INFO@VISIONTWINS.CO.
ORDER PROCESSING
- ORDERS ARE PROCESSED WITHIN 1 TO 2 BUSINESS DAYS AFTER PURCHASE.
- ORDERS PLACED ON WEEKENDS SHIP MONDAY OR TUESDAY.
- TRACKING DETAILS WILL BE EMAILED ONCE YOUR ORDER HAS SHIPPED.
SHIPPING RATES & DELIVERY TIMES
| REGION | DELIVERY TIME | FEE | FREE OVER |
|---|---|---|---|
| CANADA 🇨🇦 | 3–9 BUSINESS DAYS | FREE ($6 CAD FOR SHORTS) | FREE |
| USA 🇺🇸 | 3–7 BUSINESS DAYS | FREE ($6 CAD FOR SHORTS) | FREE |
| UK 🇬🇧 | 6–10 BUSINESS DAYS | $15–$20 USD | $150 USD |
| AUSTRALIA 🇦🇺 | 6–12 BUSINESS DAYS | $15–$20 USD | $150 USD |
| EUROPE 🇪🇺 | 6–14 BUSINESS DAYS | $15–$20 USD | $150 USD |
| REST OF WORLD 🌍 | 7–20 BUSINESS DAYS | BASED ON LOCATION | $150 USD |
DELIVERY & ADDRESS NOTES
- DELAYS: TIMES ARE ESTIMATES AND MAY BE AFFECTED BY CUSTOMS, COURIER DELAYS, WEATHER, OR HOLIDAYS.
- FREE SHIPPING: FREE SHIPPING TO NA (EXCLUDING SHORTS), SHORTS PAIRED WITH ANY ITEM COME WITH FREE SHIPPING
- ADDRESS ACCURACY: PLEASE CONFIRM YOUR SHIPPING ADDRESS BEFORE CHECKOUT TO AVOID DELAYS.
FAILED DELIVERY
- RE-DELIVERY ATTEMPTS: WE CAN COORDINATE WITH THE COURIER FOR RE-DELIVERY WHERE POSSIBLE.
- ADDITIONAL FEES: IF THE FAILURE IS DUE TO ISSUES WITHIN YOUR CONTROL (INCORRECT ADDRESS, UNAVAILABILITY), ADDITIONAL FEES MAY APPLY.
- CUSTOMER RESPONSIBILITY: ENSURE YOUR ADDRESS IS ACCURATE AND SOMEONE IS AVAILABLE TO RECEIVE YOUR PACKAGE.
TRACKING & SUPPORT
- YOU WILL RECEIVE A TRACKING EMAIL ONCE YOUR ORDER SHIPS.
- PLEASE ALLOW 1–3 BUSINESS DAYS FOR TRACKING TO UPDATE.
- FOR QUESTIONS, CONTACT INFO@VISIONTWINS.CO.